For instant help, use our AI Field Assistant — available 24/7 with no wait time. Error codes, setup guides, and field procedures answered immediately.
A real person will respond. Field questions, sales inquiries, bug reports — reach out and we will get back to you.
Direct email: hello@sitemark.ai
Running into a problem on the job site? Our support team knows field operations — not just software.
Email supportQuestions about plans, team pricing, or getting your whole crew on Sitemark? We can walk you through it.
Email salesBuilding something that integrates with Sitemark, or writing about us? Reach out and we'll get the right person on it.
Email usWe typically respond to support emails within one business day. For urgent field issues, mention it in your subject line and we prioritize. We know that a software problem on a job site has real-time consequences — our support team is field-aware and responds accordingly.
We're a small team and handle all support over email — it lets us respond faster and track your issue properly. Email support@sitemark.ai. If your issue needs a call or screen share, we can arrange that after the initial email.
Sitemark is based in Nash, TX.
Yes. Email sales@sitemark.ai and we can walk you through the platform for your specific use case — solar, road, utilities, or any other vertical. We can also set up a field trial with your crew at no cost.
Onboarding support is included with all paid plans. After you sign up, our team will help you configure your job template, calibration settings, and report format for your specific project type. Most crews are fully productive within one shift.
Yes. For teams with 10+ users or multiple active projects, we offer company and enterprise plans with volume pricing, priority support, and custom report templates. Email sales@sitemark.ai with your team size and we can put together a quote.
Not sure if Sitemark is right for your crew?
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